Home | Canine Products | Feline Products | Ordering FAQ | Online Store About Us | Distributorships | Links | Dog Nutrition | Contact Us  Please Note: This website is not the official website of the Flint River Ranch Company. This site is owned and operated by FRR Independent Distributors ID#DZQ4 and 101013603. Any pricing and policies, including discounts, claims and contributions to American Brittany Rescue, may not necessarily be those of the Flint River Ranch Company and are supported by the distributor who owns and operates this site. If you are already a customer of Flint River Ranch and this is not your original distributor or their website, you should contact your original distributor or Flint River Ranch company at (800) 354-6858 to place your order. Flint River Ranch ORDERING INFORMATION and FAQ How to Order Order online directly from our product pages or from our online store page to place orders immediately! If you see an item that says "Contact us to order" you can either order it by placing the product code and price in the "Ordering Information" box on the Shopping Cart screen, or you can call or email us with those items you would like to order. While this may be inconvenient, it helps us reduce our website costs and allows us to offer our customers periodic special offers. Place an order by phone directly to Flint River Ranch - call 800-704-5779 (toll-free) or 951-682-5048.  Note the product code, description, and price when ordering.  Be sure to give them our distributor number - either FRR#101013603 if Greg referred you or FRR#DZQ4 if Kathy referred you so your account is set up properly. Download an order form (Word document), which you can complete and then fax or mail to Flint River Ranch.   After your first order, you will be assigned your own FRR# and will be able to reorder using a toll-free number - the credit card or checking account on file with Flint River Ranch will be charged.  You can also set up Automatic Shipments at your convenience once you have a feeding schedule figured out. Contact us by phone 302-235-7012 or e-mail  (orders@healthydogfood.com) and we can place the order for you.  We just need your name, address, phone number and credit card number (and your FRR# if this is a reorder).  If you pay by check, we will have to wait until we receive your check to place  your order.  Shipping and Returns If you are not completely satisfied with Flint River Ranch Products, return them for a full refund (less included shipping charges) within 30 days of purchase.  Call Flint River Ranch at 951-682-5048 for a return authorization. Prices include UPS delivery to your door  BUT NOT SALES TAX.  Since Flint River Ranch has distributors in every state, they will charge the appropriate sales tax for your state.  If there is no tax in your state, none will be charged no matter where your distributor is located. Delivery is only available in the continental United States.  Your order will be shipped from one of five regional warehouses in Denver, CO, Pittsburgh, PA, Atlanta, GA, Mukilteo, WA and Riverside, CA so that your order should be delivered within 3-4 business days from the time you place your order online.  The assorted sample packs are only shipped from the California location, so please allow some additional delivery time if you live on the east coast. Security and Privacy Your order will be stored temporarily on our ShopSite secure server and all transmissions are encrypted. No credit card numbers are ever transmitted by e-mail. Once your order has been been processed, your credit card information will be deleted and any printed copies required for processing will be shredded. You credit card will remain on file with Flint River Ranch, but not with HealthyDogFood.com unless otherwise requested. Your name, address, phone, e-mail and assigned FRR# will be kept on file but will never be sold or used to send unsolicited information, except announcements of special offers from HealthyDogFood.com. If you wish to unsubscribe from these announcements simply follow the instructions to be removed or include a note in the instructions when you place your order. Katharine Knappenberger - FRR Independent Distributor #DZQ4 Greg Knappenberger - FRR Independent Distributor #101013603 kathy@healthydogfood.com * greg@healthydogfood.com Phone: 302-235-7012 * Wilmington, DE Pawprint Graphics Provided By:Fuzzy Faces Free Doggy Graphics Copyright 1999-2005 Katharine Knappenberger. Home | Canine Products | Feline Products | Ordering FAQ | Online Store About Us | Distributorships | Links | Dog Nutrition | Contact Us